Frequently Asked Questions
Do I need to make a reservation?
Reservations are strongly encouraged and are only accepted online. A valid credit card is required to secure your reservation. Online reservations can be made 6 months in advance.
Note: Patio seating is available on a first-come, first-served basis, and cannot be guaranteed. You are welcome to put a note in your reservation, but we are unable to guarantee a patio table.
Is your patio covered?
While our patio is covered, patio seating is weather permitting and is seated on a first-come, first-served basis.
Do you have parking?
Underground parking is available in the Yonge Corporate Centre parking facility and is complimentary to dinner guests after 5:30pm. Please take a ticket to the restaurant where we will gladly validate.
Please note, we are unable to validate any above ground paid parking.
What is your cancellation policy?
Standard reservations may be cancelled up to 24 hours in advance without penalty. Late cancellation may be subject to a fee. No-shows are subject to a cancellation fee of $20 per person for lunch and $35 per person for dinner.
Note: Special occasion reservations — such as Valentine’s Day, Mother’s Day, Easter, New Year’s Eve, etc. — may have different cancellation policies and higher penalty fees.
Can you accommodate large parties (six guests or more)?
We are able to accommodate tables of up to eight guests in our main dining room.
Can I request a table near the fireplace?
Tables by the fireplace are seated on a first-come, first-served basis at the time of your reservation. On busier evenings, tables by the fireplace are typically full by 6:30pm. You are welcome to put a note in your reservation, but we are unable to guarantee a fireplace table due to the high volume of requests.
Do you allow guests to bring a cake?
Yes! Our cake plating fee is $10 per person. This includes presentation, cutting, and plating of the cake.
Do you allow guests to bring their own wine?
No. We do not offer corkage service.
Do you allow floral arrangements?
Guests are welcome to bring floral arrangements for the table and/or have florists deliver flowers prior to arrival.
Do you allow balloons?
Balloons are not permitted in the dining room.
Do you offer halal menu options?
Yes! We require seven days’ notice to prepare halal offerings.
Do you offer kosher menu options?
Guests who observe kosher are welcome to purchase via a third party vendor and have their meal delivered to Auberge du Pommier.
Note: There will be a $15 per course plating fee.
Is there a dress code?
Business or smart casual attire is suggested.
Are children allowed in the restaurant?
Children are welcome in the restaurant. Please note that they need to be included in the overall size of the party when booking your reservation.
Are strollers allowed in the restaurant?
We do not accommodate strollers. We advise that babies are brought along in a mobile car seat, which can be placed on a chair at the table. We can provide high chairs at your table, but space is limited. Please contact our team to ensure that we have a high chair available and a table large enough to accommodate.
Do you have a children’s menu?
Yes! Child-friendly options are available.
Is your restaurant accessible?
Entrance/Interior
– Pedestrian routes to and from the main entrance have a level path.
– Main entrance is wide enough to allow safe passage of persons who use mobility aids.
– No ramp or elevator is available for access to the main dining room through the main entrance. Accessible entrance is available through the rear door beside the patio.
– There is no automatic door opener.
Washrooms
– Designated accessible washroom is located on the main floor.
– No elevator or ramp is available from main dining room; washrooms are only accessible from private dining rooms.
– There is no automatic door opener.
Do you allow service animals?
Oliver & Bonacini Hospitality welcomes persons with disabilities who are accompanied by a service animal on parts of the premises open to the public. When we cannot easily identify that an animal is a service animal, our staff may ask for documentation from a regulated health professional.
